Draft for launch — placeholder pending legal review. This page is a clear stub for marketplace transparency. It is not final attorney-reviewed legal advice and may change before or after launch.

This Refund Policy explains how refunds and cancellations work on DGBay today. It is intentionally conservative: DGBay does not currently offer a separate buyer-protection, escrow, or money-back guarantee program.

• Sellers are generally responsible for refunds, replacements, and shipping issues for their orders.
• DGBay may assist with mediation or process refunds through WooCommerce/payment tools when appropriate, but assistance is discretionary and not a promised outcome.

Read the listing carefully (condition, shipping cost, seller location). Ask the seller questions before checkout if anything is unclear.

• If an order has not shipped, contact the seller promptly to request cancellation.
• Sellers should cancel unfulfillable orders quickly rather than leaving buyers waiting.

Contact the seller first with photos/order details. If the seller does not respond in a reasonable time, contact DGBay via the Contact page with your order number. Outcomes depend on facts, payment-processor rules, and what we can verify — there is no automatic platform guarantee.

Change-of-mind returns are not required by DGBay unless the seller’s listing or store policy offers them. Check the seller’s stated return terms.

Filing a chargeback may pause related accounts while we investigate. Please contact the seller and DGBay first when possible so we can try to resolve the issue.

Sellers must process approved refunds promptly through the platform tools and must not instruct buyers to pay off-platform to avoid fees or dispute trails.

We may update this Policy as DGBay launches and adds tooling. The “Last updated” date will change when we do.

• Terms of Service
• Seller Agreement
• Fees
• FAQ

Last updated: 2026-09-06 (stub).