Contact
Support
Contact
Questions about an order, selling, or the marketplace? Reach the DGBay team here.
Email us
- Marketplace support Email [email protected] for buyer or seller help. Include your order number when you have one.
- What to include Your account email, order ID (if any), and a short description of the issue or question. Screenshots help for checkout or listing problems.
- Response time We aim to reply within 1–2 business days. Peak launch periods may take a little longer.
Self-serve help
- FAQCommon questions
- FeesBuyer & seller fees
- OrdersMy Account
- SellCreate a seller account
- RefundsRefund Policy
Order & shipping issues
For item condition, tracking, or delivery problems, start with the seller when you can — they fulfill the order. If you cannot resolve it, email us with the order number and we will help mediate.
DGBay is a marketplace: sellers list and ship items; we operate checkout, accounts, and platform support.
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